Expertise

Before the project begins, during the initiation or planning phase, I will be happy to support you with:

• Business analysis / requirements management
• Process analysis / process management
• Preparation of documents, such as
  
  • Statement of work (SOW) / service description
  • Proposal / offer
• Project planning tasks, as described here more detailed

At the beginning of project implementation planning tasks consist of monitoring and coaching the project team. At this stage, I will be happy to support you with:

• Team coaching
• Communications / reporting
• User training
• Quality assurance / test management
• Corrective actions / change requests
• Roll-out to distributed locations

If a project has arrived at the final phase, among other things I will support you in:

• Acceptance procedure / acceptance documentation
• Retrospective / documenting the "lessons learned"
• User support